Exchange Policy
A few honest words about how returns and exchanges work at Tanuvii.
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The short version
We only offer exchanges within 7 days of delivery. We don't offer refunds.
That's the policy in two lines. The rest of this page explains how.
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Why we don't refund
Every Tanuvii piece is made by hand in small batches at our Vijayawada studio. We don't keep extra stock. What you bought was likely one of very few of its kind.
When we exchange a piece instead of refunding it, we can send it to another customer who's looking for that size. That's how handmade brands like ours stay going.
We know this is different from how most online stores work. We hope you'll understand.
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**When you can exchange**
We're happy to exchange your piece within 7 days of delivery if:
- The size doesn't fit
- The fit isn't right for your child
- There's a defect in the stitching or fabric
- We sent the wrong item or size (fully our mistake — we'll fix it)
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**When we can't accept exchanges**
We won't be able to take a piece back if:
- It has been worn, washed, or altered
- The tags have been removed
- More than 7 days have passed since delivery
- It was bought at a pop-up (please ask us at the time of purchase)
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**How to request an exchange**
**1. Write to us.**
Within 7 days of delivery, send us a message on WhatsApp (9440547549) or email (tanuviiofficial@gmail.com). Share your order number, what's not working, and what you'd like instead.
**2. We'll reply within 48 hours.**
A real person from our team will write back and share return instructions.
**3. Send the piece back.**
Pack it in original condition, with the tags and the handwritten card. Ship it to the address we share. You'll need to cover the return shipping — unless the issue is a defect or our error, in which case we'll pay for it.
**4. We'll inspect and ship the new one.**
Once it reaches us, we'll check the condition (usually 2–3 days) and ship out the new size or item. The full process usually takes 7–10 days.
**5. If your size isn't available.**
Sometimes we run out of stock because we make small batches. If the size you want isn't there, we'll offer you in other models in the same size.
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**If your order arrived damaged or wrong**
That's on us. Please write to us within 48 hours of delivery with a photo of the issue. We'll send a replacement and we'll cover all the shipping ourselves.
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**Order cancellations**
Want to cancel? Just write to us within 24 hours of placing the order. We can usually stop it before it's packed.
Once a piece has shipped, we can't cancel — but you can still ask for an exchange within 7 days after delivery.
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**Lost or delayed shipments**
If your order is taking longer than expected, write to us. We'll follow up with the courier ourselves and keep you updated. If a shipment is genuinely lost, we'll send a replacement — fully on us.
**A small closing note**
We've tried to make this as fair as we know how. If anything here doesn't sit right with you, please write to us *before* placing your order — we'd rather have an honest chat upfront than a frustrated one later.
And if something has already gone wrong — please don't hesitate to message us. We may not always be able to refund. But we'll always do our best to take care of you.
— Tanuvii 🤍
**Contact us:**
WhatsApp: 9440547549
Email: tanuviiofficial@gmail.com
Hours: Monday to Saturday, 10 AM – 6 PM IST
We reply within 24 hours on weekdays, and 48 hours on weekends.