# Terms of Sale
These are the terms that apply when you buy from Tanuvii. We've written them as clearly as we can. Please read them before placing your order.
By placing an order with us, you confirm that you've read and agreed to these terms.
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**1. About Us**
Tanuvii is a small handmade kidswear brand based in Vijayawada, Andhra Pradesh, India. We make children's clothing in small batches, using natural Indian fabrics and traditional craftsmanship.
When we refer to "us," "we," or "Tanuvii" in this document, we mean [Legal Entity Name — e.g., Tanuvii Creations registered at [301, Anjali Heights, Poranki, Vijayawada], GSTIN: [ Not applicable].
When we refer to "you" or "customer," we mean the person placing the order.
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**2. Products**
Every Tanuvii piece is handmade. Because of that, you should expect:
- Each piece to be subtly unique — small variations in stitch, fabric texture, weave, and colour are part of handmade clothing and are not defects.
- Natural fabrics like handloom cotton, mulmul, khadi, and kalamkari behave differently from machine-made cloth. They may soften with wash, shrink slightly, or bleed a little colour in the first wash. This is the nature of natural-fibre and naturally-dyed clothing.
- Colours on your screen may not exactly match the actual product, depending on your device. We do our best to photograph honestly, but minor differences are normal.
These characteristics are part of what makes Tanuvii pieces what they are. They are not grounds for refund or complaint.
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**3. Orders**
When you place an order:
- You must be at least 18 years old, or have permission from a parent or guardian.
- The information you provide (name, address, phone, payment details) must be accurate.
- An order is considered placed only after you complete payment (or confirm COD).
- We reserve the right to refuse or cancel any order at our discretion — for example, if the item is out of stock, if we can't verify the payment, or if there's a suspected fraud or unusual ordering pattern. If we cancel, we'll refund you in full.
We also reserve the right to limit the quantity of any item per order or per customer.
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**4. Pricing and Payment**
- All prices are listed in Indian Rupees (₹) and are inclusive of applicable GST unless mentioned otherwise.
- Shipping fees, if any, are shown clearly before you confirm your order.
- We accept payment by UPI, Credit/Debit Card, Net Banking, and Cash on Delivery, through our payment gateway partners.
- For online payments, the transaction is processed by our payment partner. Tanuvii does not store your card or banking details.
- If a price is displayed incorrectly due to a technical error, we reserve the right to cancel the order. In such a case, you will be refunded in full.
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**5. Shipping and Delivery**
- We ship across India through our courier partners.
- Estimated delivery times are 5–7 working days for most pincodes, but actual times may vary based on location, courier availability, and external factors (weather, festivals, transit issues).
- Once a piece is dispatched, you will receive a tracking link by email and/or WhatsApp.
- We are not responsible for delays caused by the courier, incorrect address provided by the customer, or events outside our control (strikes, natural disasters, lockdowns, etc.).
- If a package is returned to us because of an incorrect address or repeated failed delivery attempts, we'll contact you to arrange re-delivery. Additional shipping fees may apply.
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**6. Exchanges and Refunds**
Our full Exchange Policy and Refund Policy are available [here](link).
In short:
- We offer exchanges within 7 days of delivery for size, fit, or fabric concerns.
- We do not offer cash refunds except in cases of damaged, defective, lost, or wrongly delivered items.
By placing an order, you confirm that you've read and agreed to these terms.
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**7. Care Instructions**
Each Tanuvii piece comes with care instructions on the packaging insert. Please follow them.
- We recommend gentle cold-water washing for the first wash.
- Hand-wash or use a gentle machine cycle.
- Avoid harsh detergents, bleach, or hot water.
- Dry in shade. Iron on low heat.
Damage caused by improper care, machine drying, harsh chemicals, or third-party alterations is not covered under our exchange policy.
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**8. Intellectual Property**
All content on the Tanuvii app, website, packaging, and printed materials — including photographs, design, written content, illustrations, and the Tanuvii name and logo — is the property of Tanuvii.
You may not use, copy, reproduce, or republish any of it without our written permission.
User-generated content (photos you tag us in, reviews you share) may be reposted by Tanuvii on our social channels with credit, unless you specifically tell us not to.
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**9. Privacy**
Your personal data (name, address, phone, email, payment details) is used only to process and deliver your order, communicate with you about it, and improve our service.
We do not sell your data to third parties. For full details, please read our [Privacy Policy]
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**10. Limitation of Liability**
We do our best to provide accurate descriptions, photographs, and delivery estimates — but we are a small handmade business, and mistakes can happen.
In the event of an issue with your order, our maximum liability is limited to the value of the order itself. We are not liable for any indirect, incidental, or consequential damages — including loss of opportunity, emotional distress, or any third-party claims arising from the product.
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**11. Use of WhatsApp and Email Communication**
When you place an order, you agree that we may contact you via email, WhatsApp, and SMS about your order, delivery updates, and brand communication.
You can opt out of brand communication anytime by replying STOP on WhatsApp or unsubscribing via email. You cannot opt out of transactional messages (order confirmations, tracking, etc.) for an active order.
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**12. Force Majeure**
Tanuvii is not responsible for failures or delays caused by events beyond our reasonable control — including natural disasters, government restrictions, courier disruptions, strikes, civil unrest, pandemics, or technical failures.
In such cases, we'll do our best to communicate with you and find a fair resolution.
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**13. Governing Law and Disputes**
These terms are governed by the laws of India.
Any dispute arising out of a Tanuvii purchase will first be addressed directly between you and us. If we can't resolve it together, the dispute will be subject to the exclusive jurisdiction of the courts in Vijayawada, Andhra Pradesh.
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**14. Changes to These Terms**
We may update these terms from time to time — for example, to reflect changes in our policies, services, or applicable laws.
The latest version will always be available on our app and website. The version that applies to your order is the one in effect at the time you placed your order.
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**15. Contact**
For any questions, complaints, or clarifications about these terms, please reach us at:
**WhatsApp:** 9440547549
**Email:** tanuviiofficial@gmail.com
**Address:** Poranki, Vijayawada, Andhra Pradesh, India
We try to respond within 24 hours on weekdays.
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**Last updated:** [26-05-2026].